Refund policy

At Kalaaya, we take immense pride in the handcrafted nature of our products. Because our garments involve natural dyes, hand-weaving, and hand-painting, slight irregularities in color, texture, or weave are the hallmark of authentic artisanal work and are not considered defects.
As a brand committed to sustainable practices and mindful consumption, we only offer exchanges in the rare event that you receive a damaged or defective product. We do not process returns, refunds, or exchanges for a change of mind or personal preference.
If you have received a defective item, our policy is as follows:
Mandatory Unboxing Video: To be eligible for an exchange, an unboxing/unpacking video of the parcel is strictly mandatory. The video must be continuous (without cuts or edits), clearly showing the original packaging being opened and highlighting the defect on the garment.
Eligibility Window: Exchange requests for defective items must be initiated within [Insert Number] days of receiving your order.
Condition: The defective item must be unused, unwashed, unworn, and packed with all original packaging and tags intact.
Process: To initiate an exchange, please email our Customer Service team with your order number, a brief description of the defect, and the mandatory unboxing video. Once our team verifies the defect, we will guide you through the return shipping process and arrange for a replacement.
Exclusions: Exchange requests submitted without a valid, unedited unboxing video will not be accepted. Additionally, customized items, sale merchandise, and pieces damaged through improper care or customer negligence are final sale.efund Policy